Terms of Service

1. About Us

Silverwings Benefits Ltd is a company registered in England and Wales (Company No. 15216178). Our registered office is at Cbx, Cobalt Park Way, Wallsend, England, NE28 9NZ. We provide professional support to help people over 66 apply for Attendance Allowance and other government benefits.

2. Our Services

We offer the following services:

• A free eligibility check to determine whether you may qualify for Attendance Allowance.
• A triage call to confirm your eligibility and explain our service.
• A detailed phone consultation (approximately 60 minutes) to understand your situation and complete the application form on your behalf.
• Submission of your application to the Department for Work and Pensions (DWP) or Social Security Scotland.
• Ongoing support throughout the application process.

We are not a law firm, nor are we affiliated with the DWP. We act as a professional representative to help you present your application in the strongest possible way.

3. Fees and Payment

Our service operates on a no win, no fee basis:

• If your application is unsuccessful, you pay nothing.
• If your application is successful, our fee is 15% + VAT of your first year’s Attendance Allowance award.
• For the lower rate award (£4,615/year), the fee is approximately £691 + VAT.
• For the higher rate award (£5,741/year), the fee is approximately £1,033 + VAT.
• A 3-month payment plan is available on request.

Your fee is typically covered by the backdated payment you receive from the DWP. Payment is due after you receive your award decision. We will never ask you for payment upfront.

4. Your Responsibilities

When using our services, you agree to:

• Provide accurate and truthful information about your health conditions and personal circumstances.
• Inform us promptly of any changes to your health, living arrangements, or contact details.
• Cooperate with our team during the consultation and application process.
• Pay the agreed fee if your application is successful.

5. Cancellation and Cooling-Off Period

You have the right to cancel our services at any time before we submit your application to the DWP, at no cost.

Under the Consumer Contracts Regulations 2013, you also have a 14-day cooling-off period from the date you agree to use our service. If you cancel within this period, you will not be charged.

To cancel, please contact us by email at support@silverwingsbenefits.com or by telephone at 0808 531 0298.

6. No Guarantee of Outcome

While we have a 96% success rate, we cannot guarantee that your application will be successful. The decision to award Attendance Allowance rests solely with the DWP or Social Security Scotland. Our role is to present your application as clearly and accurately as possible.

7. Intellectual Property

All content on this website, including text, design, logos, and graphics, is owned by Silverwings Benefits Ltd and is protected by copyright law. You may not reproduce, distribute, or use any content from this website without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any loss arising from an unsuccessful application, as the decision is made by the DWP.
• We are not liable for any indirect, consequential, or incidental losses.
• Our total liability to you shall not exceed the fee you have paid us for our services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Complaints

If you are unhappy with our service, please contact us at support@silverwingsbenefits.com. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, you can contact us:

• By email at support@silverwingsbenefits.com
• By post at Silverwings Benefits, Cbx, Cobalt Park Way, Wallsend, England, NE28 9NZ
• By telephone at 0808 531 0298