Helping a Loved One Claim What They’re Entitled To
If you’re looking into this on behalf of a parent, relative, or someone you have Power of Attorney for, it’s completely normal to want reassurance first. Here’s exactly how we work, and why over 1,000 families have trusted us with a loved one’s application.
You Stay In Control
We work with the person applying and their family or attorney every step of the way. Nothing is submitted without it being read back and agreed first. You’ll always know exactly what has been said and what happens next.
Registered Power of Attorney Welcome
If you hold registered Power of Attorney (financial or health & welfare) for someone, we can deal with us directly on their behalf — we’ll simply ask to see your registered documentation before we begin, to keep everything above board with the DWP and local council.
No Upfront Cost, No Pressure
We’re no win, no fee. There’s no cost to check eligibility, no cost if the claim isn’t successful, and no pressure to proceed at any point. You can walk away at any stage with no obligation.
We Know This Is Sensitive
Talking about a loved one’s health, care needs or money can be hard. Our advisers are trained to handle these conversations gently and patiently — many of us have been through this with our own families, which is exactly why Silverwings exists.
Real, Local People
Every case is handled by a named adviser based in our Newcastle office — never an offshore call centre or an anonymous chatbot. You can call and ask for the same person who's been helping throughout.
Track Record You Can Check
We’ve helped over 1,000 clients with a 96% success rate, reviewable on Trustpilot. You don’t have to take our word for it — read what other families say about the process before you commit to anything.
One Application Can Unlock a Lot More Than You’d Expect
A successful Attendance Allowance claim doesn’t just stand alone — it can raise the household’s income enough to unlock Pension Credit, which in turn can unlock Housing Benefit and a Council Tax Reduction. Our technology checks all of this automatically for every client — so a loved one could end up significantly better off than the original application alone suggested, with no extra forms for your family to fill in.
Let’s Talk It Through, No Obligation
Call us and ask anything before you decide — we’re happy to explain the whole process to you and your family first.